Copyright & Takedown Policy

1. Our approach to intellectual property

We respect the rights of creators, developers and brand owners, and we expect the same from everyone who sends material to us. Our approach rests on a few principles:

• The text on our website is written by our team in our own words. We don't copy other companies' marketing copy or text from other websites.
• We use the names of platforms and companies, such as Google, Meta and TikTok, only to describe our services.
• We handle well-founded complaints fairly and without unnecessary delay, following good-practice notice-and-takedown principles.

The text, page design, graphics and other original material we create for this website belong to us or our licensors. Please don't copy it in bulk or republish it as your own.

2. What this policy covers

This policy applies to material published on our website, including page text, images and graphics, and help articles.

The site doesn't host user comments, reviews or uploads, so concerns will usually relate to text or images we have published.

We can only act on material on our own website. If your concern is about content on another website, including content published by one of our clients, please contact the owner of that website directly.

3. Third-party trademarks

Platform names, company names and other trademarks that appear on our website belong to their respective owners. We use them only to describe the services we offer.

The appearance of a name or trademark doesn't mean that its owner is affiliated with us, sponsors us or endorses our website. If you believe our use of a name or mark could confuse people, or suggests a connection that doesn't exist, please let us know using the process below.

4. How to submit a copyright or trademark complaint

If you believe material on our website infringes your copyright or trademark, or those of someone you are authorized to represent, send us a notice through our contact form with the copyright topic selected, or by post to the address in the Contact section. Please include:

1. Your contact details — your full name, your organization (if any), and an email or postal address where we can reach you.
2. The work or mark — a description of the copyrighted work or trademark concerned, with a link to the original where one exists, or the mark's registration details if it is registered.
3. The exact location — the full web address of each page on our site where the material appears, and the part of the page that concerns you.
4. A good-faith statement — a statement that you believe in good faith that the use is not authorized by the rights owner, its agent or the law.
5. An accuracy and authority statement — a statement that the information in your notice is accurate and that you are the rights owner or are authorized to act on the owner's behalf.
6. Your signature — your full name, typed at the end of your message, serves as your signature. Notices sent by post should be signed.

It also helps to tell us what outcome you are asking for, such as changing specific wording or removing an image. If you have already prepared a notice in a format used in another country, you may send it to us, as long as it contains the information above. Incomplete notices can delay our review, and we may ask for more information before we act.

5. What happens next

1. Acknowledgment. We aim to reply within two business days (Monday to Friday, excluding US federal holidays).
2. Review. We check that the notice is complete, look at the material and how it is being used, and may ask you for further details.
3. Action. If the notice is valid, we may remove, edit or disable access to the material. We may decline to act if a notice is incomplete, if the use appears lawful — for example, using a company's name to refer to it — or if we can't verify the claim.
4. Notification. Where appropriate, we tell anyone else involved what we have done and why. We may share the substance of your notice with them so that they can respond.
5. Outcome. We let you know what we have decided.

We aim to act on complete, valid notices as quickly as we reasonably can. Complex cases, such as those involving competing rights claims, can take longer. Personal information included in notices is handled as described in our Privacy Policy.

6. Counter-notices

If material was removed or changed because of a notice and you believe this was a mistake, you can send us a counter-notice through the contact form with the copyright topic selected. Please include:

• your full name and contact details;
• a description of the material that was removed or changed, and where it appeared on our site;
• a statement that you believe in good faith that the material was removed or changed by mistake or because it was misidentified, with an explanation, such as a license or permission you hold;
• a statement that the information in your counter-notice is accurate;
• your agreement that we may share your counter-notice with the person who sent the original notice; and
• your full name as your signature.

We will review your counter-notice and may restore the material, keep it removed, or ask either party for more information. We aren't obliged to restore material, and we don't decide legal disputes between rights owners and others. If a disagreement can't be settled through this process, the parties will need to resolve it between themselves or through the appropriate legal channels.

7. Misuse and false claims

This process is for genuine intellectual property concerns. Please don't use it to:

• send notices that you know are false or misleading;
• target a competitor without a real rights claim; or
• remove accurate information you simply disagree with.

Knowingly false statements in a notice or counter-notice may expose the sender to legal liability. If someone misuses this process, we may disregard their notices and take the misuse into account in future dealings. If you think something on our website is inaccurate rather than infringing, please see Other concerns.

8. Other concerns

Not every concern is a copyright or trademark matter. Please use the route that fits:

• Inaccurate, harmful or defamatory content — if you believe something on our website is untrue, damaging or unlawful, use the contact form and tell us which page is involved.
• Your personal data — to request access to or correction of personal data we hold about you, or to exercise other privacy rights, see our Privacy Policy and choose the privacy topic.

We review the reports we receive and may edit or remove content where appropriate.

9. Contact

Please send copyright and trademark notices and counter-notices through our contact form with the copyright topic selected. We aim to reply within two business days. You can also send notices by post to: